Legal
Terms & Conditions
Last updated: 28 July 2026
These terms apply to any enquiry, proposal or engagement with Lumora Marketing Limited. Please read them alongside your individual proposal or statement of work, which sets out the specific details of your engagement.
1. About us
Lumora Marketing Limited is registered in England & Wales, company number 17362211, registered office 107 Roman Road, London, E6 3RY.
2. Proposals & engagement
Proposals are valid for 30 days unless stated otherwise and are based on the goals, budget and scope discussed during the discovery call. An engagement is only confirmed once we have received your signed acceptance of a proposal or statement of work.
3. Fees & advertising spend
Our management fees and any advertising/media spend are always invoiced and reported separately. We do not mark up advertising platform costs unless explicitly stated in your proposal.
4. Rolling agreements & notice
Engagements run on a rolling monthly basis as standard. Either party may end the engagement with the notice period set out in your proposal (typically 30 days), allowing for an orderly handover of accounts and access.
5. Access & account ownership
Advertising accounts, analytics properties and website access set up during an engagement remain your property. On request at the end of an engagement, we will transfer administrative access back to you or your nominated team.
6. Reporting & performance
We report on the schedule set out in your package or proposal. While we plan and optimise campaigns based on data and experience, we do not guarantee specific rankings, traffic, or revenue outcomes, as these depend on factors outside our direct control, including market conditions and platform algorithm changes.
7. Confidentiality
We treat all client data, campaign performance information and business details as confidential, and will not share them outside the agency without your consent, except where required by law.
8. Intellectual property
Final creative assets, copy, brand identity and website code produced specifically for you become your property on full payment, unless otherwise agreed in your proposal. Our internal processes, templates and methodologies remain our own intellectual property.
9. Liability
Lumora Marketing Limited carries appropriate business insurance for the services we provide. We are not liable for losses arising from third-party platform outages, policy changes by advertising or social platforms, or circumstances beyond our reasonable control.
10. Governing law
These terms are governed by the law of England & Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England & Wales.
11. Contact
Questions about these terms can be sent to hello@lumoramarketing.co.uk.